--- title: Refund & Weather Policy | Buku Events description: Understand Buku Events' refund and weather policies to confidently register and participate in tournaments, ensuring clarity on cancellations and credits. image: https://www.buku.events/hubfs/Featured%20Image%20for%20Site%20Pages/Buku%20Featured%20Image.png --- [Skip to the main content.](https://www.buku.events/refund-and-weather-policy#main-content) #### AN ELEVATED EXPERIENCE [![Buku Events](https://www.buku.events/hs-fs/hubfs/Header%20Assets/Buku_Events_Logo_FullColor_WhiteOutline.png?width=2750&height=1360&name=Buku_Events_Logo_FullColor_WhiteOutline.png "Buku Events")](https://www.buku.events?hsLang=en) [![Buku Events, Buku Lacrosse](https://www.buku.events/hs-fs/hubfs/Header%20Assets/Buku_Events_Logo_FullColor_WhiteOutline.png?width=2750&height=1360&name=Buku_Events_Logo_FullColor_WhiteOutline.png "Buku Events, Buku Lacrosse")](https://www.buku.events?hsLang=en) - [About](https://www.buku.events/about) - [Tournaments](https://www.buku.events/tournaments) - [Fall Sixes](https://www.buku.events/socal-fall-sixes) - [Santa Barbara Fall Brawl](https://www.buku.events/santa-barbara-fall-brawl-buku-events) - [Las Vegas Tourney](https://www.buku.events/las-vegas-lacrosse-showcase) - [SoCal Showdown](https://www.buku.events/socal-showdown) - [Golden Gate Games](https://www.buku.events/golden-gate-games) - [Surf City Winter Classic](https://www.buku.events/surf-city-winter-classic) - Summer 2027 - [SoCal Girls Kickoff](https://www.buku.events/socal-girls-summer-kickoff) - [SoCal Boys Kickoff](https://www.buku.events/socal-boys-summer-kickoff) - [Battle of the Bay](https://www.buku.events/battle-of-the-bay) - [PacLax Festival](https://www.buku.events/pacific-lacrosse-festival) - [Battle by the Beach](https://www.buku.events/battle-by-the-beach) - [Summer Sixes](https://www.buku.events/socal-summer-sixes) - [Showcases](https://www.buku.events/showcases) - [SoCal Girls Showcase](https://www.buku.events/girls-socal-lacrosse-showcase) - [SoCal Boys Showcase](https://www.buku.events/boys-socal-lacrosse-showcase) - [Boys Las Vegas Showcase](https://www.buku.events/boys-las-vegas-showcase) - [FAQs](https://www.buku.events/faqs) - [Contact Us](https://www.buku.events/contact) Toggle Menu Toggle Menu - [About](https://www.buku.events/about) - [Tournaments](https://www.buku.events/tournaments) - [Fall Sixes](https://www.buku.events/socal-fall-sixes) - [Santa Barbara Fall Brawl](https://www.buku.events/santa-barbara-fall-brawl-buku-events) - [Las Vegas Tourney](https://www.buku.events/las-vegas-lacrosse-showcase) - [SoCal Showdown](https://www.buku.events/socal-showdown) - [Golden Gate Games](https://www.buku.events/golden-gate-games) - [Surf City Winter Classic](https://www.buku.events/surf-city-winter-classic) - Summer 2027 - [SoCal Girls Kickoff](https://www.buku.events/socal-girls-summer-kickoff) - [SoCal Boys Kickoff](https://www.buku.events/socal-boys-summer-kickoff) - [Battle of the Bay](https://www.buku.events/battle-of-the-bay) - [PacLax Festival](https://www.buku.events/pacific-lacrosse-festival) - [Battle by the Beach](https://www.buku.events/battle-by-the-beach) - [Summer Sixes](https://www.buku.events/socal-summer-sixes) - [Showcases](https://www.buku.events/showcases) - [SoCal Girls Showcase](https://www.buku.events/girls-socal-lacrosse-showcase) - [SoCal Boys Showcase](https://www.buku.events/boys-socal-lacrosse-showcase) - [Boys Las Vegas Showcase](https://www.buku.events/boys-las-vegas-showcase) - [FAQs](https://www.buku.events/faqs) - [Contact Us](https://www.buku.events/contact)   [![Buku\_Events\_Logo\_FullColor\_WhiteOutline](https://www.buku.events/hs-fs/hubfs/Header%20Assets/Buku_Events_Logo_FullColor_WhiteOutline.png?width=200&height=99&name=Buku_Events_Logo_FullColor_WhiteOutline.png)](https://buku-events-242098410.hubspotpagebuilder.net/home?hsLang=en) [![Buku Events, Buku Lax](https://www.buku.events/hs-fs/hubfs/Header%20Assets/1.png?width=40&height=40&name=1.png)](https://www.instagram.com/bukulax/)   # Refund & Weather Policy #### Keeping events running smoothly. Just like on the field, clarity helps everything move better. These policies outline how we operate so you can feel confident registering for and attending events, or joining our programs.   ## **Buku Events Refund & Weather Policy**   Because tournaments require significant up-front costs (fields, facilities, insurance, staffing, and setup), **Buku Events maintains a limited refund policy**. Many expenses are committed well before game day.   ---     ## **1. Team Refund & Withdrawal Policy**   ### **Team Withdrawal / Roster Size Changes** **15+ days before event start** - Team may withdraw and receive a **full credit** of all fees paid. - Credit is valid for **12 months (365 days)** and may be used toward any Buku Events tournament. - **14–7 days before event start** - **Deposit is retained** by Buku Events. - Any **remaining balance paid** will be credited to the team’s LeagueApps account for future use (valid for 12 months). - **6 days or fewer before event start** - **Deposit and all remaining funds are retained** by Buku Events. - No refunds or credits. ### **Team Transfer Policy** - Teams may **transfer their registration** to another qualified team with prior approval from Buku Events. - Transfer requests must be submitted **at least 15 days before** the event start date. ---   ## **2. Event Cancellations & Force Majeure**   ### **Buku Events Cancellation** - If Buku Events **cancels an entire division**, teams receive a **full refund**. - Refunds are processed minus a 3% fee charged by LeagueApps for payment processing. - For **pandemic-related reasons**, a **full credit minus the deposit** will be issued. - If Buku Events cancels the **entire tournament prior to its start date**, a **partial refund (50% of registration fee)**or **full credit** will be issued at Buku Events’ discretion.   ### **Force Majeure Events** In the event of circumstances **beyond Buku Events’ control** (e.g., natural disasters, facility damage, government restrictions, severe environmental conditions), refunds and credits will be assessed **case-by-case**. - **Partial refunds or full credits** may be offered at the discretion of Buku Events.   ---   ## **3. Weather Policies (Teams)**   ### **Pre-Tournament Weather Cancellation** If the **tournament is cancelled before it starts** due to weather or environmental/safety conditions (e.g., heavy rain, extreme heat, fire, smoke, earthquake impacts, field/venue closure): **Teams WITH Weather Insurance** - Receive a **full refund of the registration fee**. - **Teams WITHOUT Weather Insurance** - Receive a **partial refund (50% of registration fee)** or **full credit** toward a future event. - Final determination is made **event-by-event**, based on fixed expenses already incurred. If the **venue officially cancels field access before the event**, teams will **forfeit their deposit**. Any remaining balance (after deposit) will be issued as a **full credit**, valid for **365 days** and usable toward any Buku Events tournament.   ### **Weather-Related Shutdowns (Event Has Started)**   If the tournament **begins but cannot be completed** due to weather or environmental/safety conditions that cause official **venue/field closure**:   - **Deposit is retained** by Buku Events. - The **remaining balance** is issued as a **prorated credit**, calculated using a **per-game cost** based on how many guaranteed games were not played (after the deposit has already been subtracted). - Credit is valid for **365 days** and may be used toward any future Buku Events event.   > **Important:** Once the tournament has begun and any games have been played, **no cash refunds** will be granted if weather-related modifications are necessary. This applies to all teams, regardless of weather insurance status.   ---     ## **4. Weather Insurance Option (Teams)**   Buku Events offers **optional Weather Insurance** during registration.   ### **With Weather Insurance**   - If the tournament is **cancelled due to weather before any games are played**, teams with Weather Insurance receive a **full refund** of their registration fee. - Weather Insurance **does not cover**: - Schedule changes - Shortened games - Format changes - Partial event completion ### **Without Weather Insurance** - Teams without Weather Insurance follow the **standard weather policy** above. - No refunds will be issued for **weather-related modifications** once the tournament has begun.   ---   ## **5. Individual Player Policies**   These apply to **individual registrations** (if/when applicable).   ### **Medical Withdrawal**   - **Full refund** available with a **valid doctor’s note** documenting injury or medical condition. - Medical documentation must be submitted within **7 days of withdrawal**. - Refunds are processed within **14 business days** of approval.   ### **Player/Team Conflict**   - **Credit toward a future Buku Events tournament** equal to the registration amount. - Must be requested at least **30 days before** the event start date. - Credit valid for **12 months** from issue date. - Non-transferable to other teams or organizations.   ### **Travel Conflict**   - **Credit toward a future Buku Events tournament** equal to the registration amount. - Must be requested at least **30 days before** the event start date. - Credit valid for **12 months** from issue date. - Non-transferable to other teams or organizations.   ---   ## **6. Weather-Related Tournament Adjustments (Format & Schedule)**   In the event of inclement weather or unplayable field conditions, Buku Events may adjust the tournament to **prioritize safety** and **maximize playing opportunities**. Possible adjustments include: - Reducing **game lengths** to maintain schedule integrity. - Ending games early to preserve fields or avoid incoming weather. - **Rescheduling** games when possible. - Converting the event to **“Festival Format”** (no playoffs/championships) so all teams get as many games as possible. > Once the tournament has begun and any games have been played, **no refunds** will be granted for these modifications.   ---   ## **7. Lightning Safety Protocol**   Player safety is our highest priority. When **lightning is observed**: - Play is **suspended immediately** at any affected location. - All teams must **evacuate fields quickly** and seek shelter in vehicles (safest location). - Play will resume **30 minutes after the last observed lightning strike**.   **Games in Progress During Lightning Delay** - If lightning occurs **during the second half**: - Game is considered **final**; the score at suspension will stand.   - When play resumes, the game restarts with the **second half**. If lightning occurs **during the first half**:   ---   ## **8. Game Schedule Adjustments After Weather Delays**   To get back on schedule after delays, Buku Events may implement:   **Suspended Games** - Resume with **one 20-minute running-time second half**.   **Subsequent Games** - Begin immediately after the prior game concludes. - Teams will warm up on the **sideline** prior to their game. - Games will consist of **two 20-minute running-time halves** until the schedule is back on track. - Once back on schedule, games revert to **two 23-minute running-time periods** (20 minutes for playoff games).   > Every attempt will be made to play **every minute of every scheduled game**, but safety always comes first.   ---     ## **9. Final Authority & Communication**   ### **Final Authority** - **Facility owners**, not tournament organizers, have the **final say** on whether play can occur based on weather and field conditions. ### **Weather Communication** Buku Events will attempt to communicate schedule changes and cancellations via: - Buku Events **website** updates - **Text messages** through the Tourney Machine app - **Emails** via the LeagueApps registration system We strongly recommend that club directors, coaches, and parents: - Download the **Tourney Machine** app - Monitor **email regularly** during the event - Check the **Buku Events website** for updates Weather can change quickly. All teams should be prepared to play as soon as conditions improve and fields are deemed safe.   ---   ## **10. Refund Request Process & Contact**   To request a **refund or credit**: 1. Complete and submit the **Refund Request Form** via email to **info@bukulax.com**. 2. Include all required documentation (e.g., medical notes). 3. Allow up to **30 days** for credit processing. 4. Allow up to **14 business days** for refund processing after approval.   **Questions?** 📧 Email: **info@bukulax.com** ### Additional Policies ##### Quick access to guidelines, policies, and forms. These are our foundational guidelines — take a minute to review any that apply to you. If you have questions, reach out. ##### [![Buku Events, Buku Lacrosse](https://www.buku.events/hs-fs/hubfs/Policy%20Pages/Buku%20Events%2c%20Buku%20Lacrosse.png?width=600&height=200&name=Buku%20Events%2c%20Buku%20Lacrosse.png) Event Policy Registration, roster guidelines and more.](https://www.buku.events/event-policy?hsLang=en) ##### [![Buku Events, Buku Lacrosse](https://www.buku.events/hs-fs/hubfs/Policy%20Pages/Buku%20Events%2c%20Buku%20Lacrosse.png?width=600&height=200&name=Buku%20Events%2c%20Buku%20Lacrosse.png) Privacy Policy Information we collect and more.](https://www.buku.events/privacy-policy?hsLang=en) ##### [![Buku Events, Buku Lacrosse](https://www.buku.events/hs-fs/hubfs/Policy%20Pages/Buku%20Events%2c%20Buku%20Lacrosse.png?width=600&height=200&name=Buku%20Events%2c%20Buku%20Lacrosse.png) Cookies Policy And how we handle your data.](https://www.buku.events/cookies-policy?hsLang=en) ##### [![Buku Events, Buku Lacrosse](https://www.buku.events/hs-fs/hubfs/Policy%20Pages/Buku%20Events%2c%20Buku%20Lacrosse.png?width=600&height=200&name=Buku%20Events%2c%20Buku%20Lacrosse.png) Disclaimer Regarding our services.](https://www.buku.events/disclaimer?hsLang=en) ##### [![Buku Events, Buku Lacrosse](https://www.buku.events/hs-fs/hubfs/Policy%20Pages/Buku%20Events%2c%20Buku%20Lacrosse.png?width=600&height=200&name=Buku%20Events%2c%20Buku%20Lacrosse.png) Terms and Conditions What's expected our of customers.](https://www.buku.events/terms-and-conditions?hsLang=en) ##### [![Buku Events, Buku Lacrosse](https://www.buku.events/hs-fs/hubfs/Policy%20Pages/Buku%20Events%2c%20Buku%20Lacrosse.png?width=600&height=200&name=Buku%20Events%2c%20Buku%20Lacrosse.png) Registration Help No sweat. Contact us directly.](mailto:info@bukulax.com) ### Common Questions & Quick Answers Save time — check out our FAQ for fast answers to the most common questions. 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