FAQs

For general event questions, please contact: info@bukulax.com

All of our events can be found under the Events dropdown on the Showcases and Tournaments pages on our website. We offer:

• Competitive tournaments for various age divisions

• Showcase events for player exposure and recruiting

• Festival-style events

• Championship tournaments

Visit buku.events to view our complete event calendar.

Divisions are based on the player's Graduation Year.

• Players are always welcome to play up in older divisions

• No high school graduates are eligible unless otherwise stated

• Out-of-country middle school teams should contact Customer Support for assistance placing their team in the correct division

• Please view the specific event webpage to see what divisions are offered for each event 

Example: A player graduating in 2028 would play in the 2028 division (or older if playing up). 

We expect all spectators to:

• Display good sportsmanship

• Respect referees' decisions (even if you disagree)

• Use appropriate language

• Stay in designated areas

• Follow facility rules

• Set a positive example for players

Inappropriate behavior may result in:

• Warning from tournament staff

• Removal from the facility

• Team forfeiture if behavior continues

• Ban from future Buku Events

We maintain a zero-tolerance policy for abuse of referees, players, or staff.

Yes. All participants must sign a waiver and release of liability:

• Included in the registration process

• Parents/guardians must sign for minors

• Covers assumption of risk and release from liability

• Required before participation

All players must register on our online platform. Here's the step-by-step process:

1. Visit buku.events and click on the event you want to register for

2. On the event page, click the green "Register Now" button

3. Sign into your Buku Events account (or create one if you're new)

4. Fill out all required information

5. Review your information for accuracy

6. Proceed to the billing page

7. Provide credit card information if a fee is required (if the player fee is $0, you will not be charged)

8. Click "Complete Registration"

9. You'll receive a confirmation email

Important: If registration is not completed through all steps, you will not be counted as registered for the event.

We accept:

• Credit cards (Visa, MasterCard, American Express, Discover)

• Debit cards

• ACH/bank transfers (for some events)

All payments are processed securely through our payment processor.

Payment is due at the time of registration unless otherwise specified for your specific event. Some tournaments may offer payment plans - check your event details for availability.

Registration and payment are due Friday at midnight, two weeks prior to tournament weekend. Registration deadlines are listed for each event on our webpage as well as league apps.

Yes! You'll receive an automated receipt via email immediately after your payment is processed. You can also access your payment history through your Buku Events account.

Please visit our refund policy page for full information.

Yes:

• More than 7 days before the event: Roster changes are free

• Within 7 days of the event: $25 administrative fee applies

• Day of the event: Changes must be approved by tournament director

All roster changes must be submitted through your account or at tournament check-in.

Team transfers may be approved with written permission from Buku Events:

• Must be requested at least 14 days prior to the event

• $50 administrative fee applies

• Both teams must meet eligibility requirements

• Transfer is subject to approval

Contact us at info@bukulax.com to request a transfer.

Contact us immediately at info@bukulax.com. We'll work with you to move your team to the correct division if space is available. Division changes requested within 14 days of the event may be subject to an administrative fee.

Yes. Certified athletic trainers are on site during all games to provide:

• Immediate injury assessment

• Basic first aid treatment

• Emergency response coordination

• Medical guidance for coaches and families

For medical emergencies, 911 will be called immediately.

Canopies and pop-up tents are generally permitted in designated areas, but:

• Must not block walkways or emergency routes

• Must be properly secured (stakes may not be allowed on some surfaces)

• Must not obstruct views of fields

• Must comply with facility-specific rules

Check your tournament details for facility-specific guidelines.

Weather-related decisions prioritize player safety. Buku Events may:

• Delay games until weather clears

• Shorten games to catch up on schedule

• Modify tournament format

• Cancel or postpone the tournament

View our complete Weather Policy here.

Lightning Safety is Non-Negotiable:

• Play stops immediately when lightning is observed

• All players/spectators must seek shelter (vehicles are safest)

• Play resumes 30 minutes after the last lightning strike

• Games in progress may be considered complete or resume at second half

Never remain on fields during lightning. Your safety is our priority.

Weather insurance costs $200 per team and provides:

• Full refund if the tournament is cancelled due to weather before any games are played

• Peace of mind protection against unpredictable weather

Without weather insurance:

• No refunds once tournament begins

• Partial refund (50%) or credit if cancelled before tournament starts

We recommend weather insurance if:

• You're traveling a long distance
• Weather forecast looks uncertain
• You want financial protection

With Weather Insurance ($200):

• Full refund if cancelled before any games are played

Without Weather Insurance:

• Partial refund (50%) or credit if cancelled before tournament starts

• No refunds once tournament begins

See our Refund Policy and Weather Policy for complete details.

Stay informed through:

• Tourney Machine app (download it!) - Real-time push notifications

• Email updates via our registration system

• Text messages (if opted in)

• Website updates at buku.events

• Tournament headquarters on-site announcements

We strongly recommend downloading the Tourney Machine app before the tournament.

1. Minor injuries: Each team should have basic first aid supplies

2. On-site medical: Certified athletic trainers are available during all games

3. Serious injuries: Notify tournament staff immediately

4. Medical emergency: Call 911 and notify tournament headquarters

5. Bleeding: Player must leave field for treatment before returning

6. Concussion suspected: Player must be removed immediately and cleared by medical professional before returning

All injuries requiring medical attention will be documented in an incident report.

Player safety is paramount:

• Any player suspected of having a concussion must be removed from play immediately

• Player may NOT return to play without written clearance from a licensed healthcare provider

• "When in doubt, sit them out"

• Coaches and parents should know concussion symptoms

Signs of concussion: Headache, dizziness, confusion, memory problems, nausea, sensitivity to light/sound, balance problems.

Stay connected through multiple channels:

• Tourney Machine app: Real-time schedules, scores, and notifications (HIGHLY RECOMMENDED)

• Email: Official communications via our registration system

• Text messages: Opt-in for SMS alerts through Tourney Machine

• Website: buku.events for general information

• On-site: Tournament headquarters for day-of updates

Tournament schedules are typically released:

• The week of the event

• Via Tourney Machine app and email

• Subject to change based on final registration numbers and weather

Check the app regularly as schedules may be updated.

We do our best to accommodate scheduling requests, but cannot guarantee:

• Specific game times

• Gaps between games

• Field assignments

• Avoiding conflicts with other teams

Submit requests early and we'll do what we can, but optimal schedule flow takes priority.

On tournament day:

• Visit Tournament Headquarters (location marked on-site)

• Call the tournament hotline (provided in pre-tournament email)

• Approach any Buku Events staff member (wearing Buku gear)

For urgent matters, always go directly to tournament headquarters.